Frequently Asked Questions (FAQ's)
COVID-19
We are still operating as usual, but there maybe slight delays in processing orders due to unforeseen staff shortages, issues with deliveries or our supply chain.
If this is the case, please be patient with us. Our small, tight-nit team try their best to ensure your plants arrive on time and in their best condition.
We are still delivering as usual, but our couriers are adopting a no contact policy to ensure there is no transmission of covid-19.
About Plants-Depot
Plants-Depot are an online plant shop. We provide indoor plants, plant pots and plant care tools to homes throughout the UK. We aim to make buying houseplants as easy as possible – delivering straight to your door, offering easy returns & refunds if you are not happy with your purchase.
We rent office plants to businesses in the North West of England, as well as delivering indoor plants to businesses nationwide – breathing life into people’s working day lives.
We also rent plants whether for events, parties or weddings.
We aim to use only sustainable packaging. Over 90% of all our packaging is recyclable, compostable or re-used. If you do receive a plant with a plastic protective wrap, this is because it arrived from our suppliers with it and instead of binning it and using more paper, we see it better to re-use an existing material. We hope to one day be able to use 100% recyclable material and are striving to achieve this.
Plant Care
It’s important to know how much natural light you get in your room through the day. Generally, a South facing window will benefit from the most natural light throughout the day. Whereas facing North gives you a shaded retreat whilst to the East or West pops you in the middle of the spectrum.
You can checkout our plants that like shade.
The simplest trick is to stick a finger into the topsoil and if it feels moist up to the second knuckle of your finger (roughly one inch) then it does not require watering. Additionally, by ensuring there are holes in your nursery pot or a stone/gravel layer between your main pot bottom and soil. This will allow the water within your soil to drain through and prevent the soil becoming saturated which leads to an anaerobic environment developing.
It’s usually the best policy to underwater rather than over-water as drowning your plant can suffocate the roots and lead to the quick death of your plant.
Its very unlikely you will need to re-pot your plant as soon as you receive it. All our plants come in a plastic nursery pot with holes in the bottom to allow drainage. You can simply take the plant and nursery pot you receive and place it in a nicely fitting plant pot. You can find the nursery pot size of the plant’s product page so you can choose the right pot.
Orders
The subscriptions for our office plant rental service are processed through GoCardless once per month.
If your order failed and the reason shows it was due to a ‘failed ZIP code verification’, it’s because your post code does not match the one on your payment method.
If your shipping address is different to your billing tick the box at the bottom at the checkout page that says ‘Deliver to a different address‘. Here you need to enter the shipping address and your billing details at the top.
If you’re billing and shipping details are the same, you don’t need to worry about ticking this.
If you’re still having issues and think you have entered the correct details, please contact us and will do our best to resolve the issue as quickly as possible.
Deliveries
When you place your order you will have the choice between standard delivery and next day delivery on most orders. You will enter your delivery details during checkout and we will deliver to this address
You certainly can! Surprise a friend or family member with a beautiful houseplant. Order your plants as you usually would and enter the shipping details of the recipient and your own billing details during checkout.
Delivery costs are calculated during checkout and are dependent on the size of the plant. There is also the option to choose Next Day delivery (on orders before 2pm) for a slightly higher price.
90% of deliveries arrive within the estimated delivery date, but some unfortunately do not manage to make it in time. If you’re expecting your delivery and it still hasn’t arrived you can go to the ‘Order Tracking‘ page to see where your order is. If there isn’t sufficient information here, please contact us and we’ll chase up your order.
Sometimes, not all your items will fit inside one box. If this happens, they can sometimes get separated during transit.
If you could kindly wait another day to see if it arrives the next day, and if it doesn’t, please contact us and will chase up where it is with the couriers.
We deliver across the UK including Northern Ireland and the Highlands.
Issues
Plants are grouped by height brackets (90-110cm for example), but if you click the height variation on the product page you will see the true height.
We ask that you allow us a 10% discrepancy with this advertised plant height. Also to note our plants are measured from the botom of the nursery pot to the tip of the tallest leaf.
If your plant is outside this limit, it may well be that there has been a mix-up in the distribution warehouse and we will do our utmost to resolve this as swiftly as possible for you.
Ordering & Products
Plants-Depot sells indoor house plants, garden plants (including shrubs, trees, hedging, roses, bulbs, herbs, and more), artificial plants, plant pots, plant bundles, and gardening accessories, all shipped across the UK. We also supply and maintain plants for businesses through our office plant hire and corporate gifting services.
No – Plants-Depot has no minimum order, so you can order as few or as many plants and accessories as you like.
Yes, Plants-Depot offers a price match promise, so you can shop with confidence that you’re getting a competitive price on your plants.
Yes. Our plant shop is located in Bolton, Greater Manchester (BL3 6DE), about 500 yards from the A666 (St Peter’s Way) and a 5-minute walk from Bolton town centre and train station. We’re open 9am–5pm on weekdays, with free on-site parking and easy access by bus (routes 22, 36, 501, or 907). In-store, you’ll find exclusive deals not available online, including discounts for Blue Light card holders, retirees, and affiliates.
Yes, click and collect is available. You can browse and reserve plant pots and other items online and collect them, or visit our Bolton shop directly to purchase in person.
Delivery
We offer two delivery options: Economy Delivery (3–5 working days, which may be left in a safe place) and Express Delivery (1–2 working days). Next day delivery is also available on select items. Orders placed after 2pm are dispatched the following working day.
Yes, we deliver indoor and garden plants across the UK direct to your door.
Delivery prices are calculated automatically based on the size and weight of the items in your basket and are shown at checkout. Extra-large (XL) items can only be shipped using a standard delivery service.
Yes, our Economy Delivery service allows parcels to be left in a safe place. If you live in serviced accommodation, please check with your concierge that they can accept perishable items before choosing this option – Plants-Depot cannot take responsibility for orders once they’ve been left in a requested safe place, as our courier takes photographic evidence or a signature as proof of delivery.
You can track your order using the Order ID from your confirmation email and the billing email used at checkout via our Order Tracking page. We ship with Yodel, so you can also manage your parcel directly through Yodel’s tracking site – including changing your delivery date or address, leaving it with a neighbour, or collecting from a local depot or Collect+ point.
If you’re sending an order to a commercial address, it’s your responsibility to ensure someone is available on-site to receive it. If nobody will be available, use your Yodel tracking number to delay the delivery or arrange an alternative delivery option in advance.
Returns & Refunds
If there’s an issue with your order, email your name, order number, and photos of the problem to hello@Plants-Depot.com. Disputes on full-price items are considered if raised within 14 days of receiving your order. Unless an item arrived faulty or damaged, return postage is at the buyer’s expense, and items must be sent back in their original packaging (with support rods in place) and arrive in resalable condition – damaged returns can’t be refunded.
These items can only be returned or refunded if they arrive damaged or the wrong item was sent – they can’t be returned once delivered simply for a change of mind.
No, refunds aren’t issued for products that have been used for events, ceremonies, or conferences.
Business & Corporate
Yes. We supply, install, and maintain office plants and living walls for businesses, and offer corporate gifting and biophilic design services. We currently provide plant hire and installation across Bolton, Manchester, Preston, Chorley, and Liverpool, and can be contacted for rental enquiries via our contact page.
Yes, Plants-Depot offers an indoor plant hire service for businesses, alongside outright purchase options – ideal for offices wanting maintained greenery without the commitment of ownership.
About Plants-Depot
Plants-Depot is an independent plant delivery company founded in Bolton, Lancashire, by John Maree in 2020. Since then, we’ve delivered thousands of indoor plants to customers across the UK and Northern Ireland, and opened a 4,000 sq ft plant shop in Bolton offering plant rentals and office installations alongside online sales.
Yes. We focus on minimising plastic waste in our packaging, favour sustainably sourced materials like paper and cardboard over single-use plastics, and partner with sustainable brands such as Elho, whose products are made from 100% recycled plastic using wind power. Since February 2022, we’ve also been working towards planting a tree for every plant purchased.